Contact & help
Questions about the search, your profile or your data? We reply personally.
- Reply within 1–2 working daysPersonally, from our team in Switzerland.
- Your data stays protectedWe only use your details to answer your message.
- For therapistsClaim your profile, packages and billing
Medical emergency? We are not an emergency service. Call 144. All emergency numbers
Common questions
Does my health insurance pay for the treatment?
It depends on the method and your policy. Basic insurance pays for recognised health professions such as physiotherapy with a doctor's referral. Complementary medicine is covered by supplementary insurance depending on your policy, usually with EMR- or ASCA-recognised therapists. Every profile shows its recognitions.
What do EMR and ASCA mean?
EMR and ASCA are registers of complementary therapists. Many supplementary insurers only pay if the therapist is listed there. The page “Recognitions explained” has all the details.
How is the order of results decided?
By how well a profile matches your search (complaint, method, place, filters) and, if you give a place, by distance. Practices on a paid package get a small boost; where it moved a profile up, the profile is labelled “Highlighted”. For complaints, in the assistant and with some filters, only practices on the corresponding package appear. Details on the page “How Therascout works”.
How do I delete my account?
Under “My account” › “Settings” you can delete your account at any time. All data is then removed within 30 days.
I am a therapist and cannot find my profile
Under “Member benefits”, click “Claim your profile” and search for your name or register number. If there is no profile yet, you can create one for free. If your profile is already managed by someone else, write to us with the topic “Profile conflict”.
Write to us
We only use your details to answer your request.